How Associations and Information can be Duplicated Between Work Orders

As a craftsperson or a supervisor, you are able to create a new work request based on an existing request. For example, while working, a craftsperson might notice that additional work is needed that is related to the current work. In these cases, you can create a new work request and link it to an existing request. This provides a way to manage multiple requests that are related. When creating the new work request, the system automatically copies the request parameters of the existing work request, which you can then edit before submitting. The new request will be linked to the original using a new database field so that you can access the requests from each other.

Mobile Syncing

If you have direct access to the linked request, that request will already have been synched and loaded onto the mobile device. In this case, the system determines your relationship to the linked request, and provides the appropriate editing abilities and actions, just as if you had opened the request directly from one of the tabs. Linked work requests will not be brought over to your mobile device automatically during a sync. A linked request that is not already in your queue is loaded when you click on the link. This will prevent the sync time from increasing. If the mobile device does not have a Wi-Fi connection at the time you click on the request, the connection will time out and you will receive the usual time-out error message. If you do not have direct access to that request (or the request status is Closed), then all the fields in the Work Request Details window will be read-only.

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