ARCHIBUS Call Center Wizard streamlines the work order process while supporting existing business practices. It decreases processing time to increase customer satisfaction and reduce costs, all with minimal training.
The Call Center Wizard guides users through the entire process, ensuring that no step is skipped or taken out of sequence. It lets organizations see their workload at a glance and more efficiently assign work, based on priority or available resources. New requests can be flagged as they arrive, helping your organization better plan for work order volume and stay in control of your process.